Refund policy
Returns & exchanges
Only pipe uprights, crossbars and bases are eligible for return, subject to prior approval and the conditions below. Other products—including drapery, fabric swatches, kits, accessories and storage products—are final sale. Made-to-order products are final sale. A kit is not automatically returnable because it contains hardware; contact us before ordering to confirm whether an individual eligible component can be returned.
Return eligibility and approval
Request return approval within 7 business days of delivery or pickup. Requests received after this deadline are not eligible. Eligible items must be brand new, unused, unwashed and undamaged, in their original packaging. Approved returns are subject to a 45% restocking fee.
Contact Pipe and Drape Supply with your order number and the items you wish to return. Return only after receiving approval and return instructions. Unauthorized returns cannot be processed or tracked through our warehouse return process. Return approval does not make final-sale or made-to-order products returnable.
Return shipping and refunds
You must arrange return shipping through UPS or FedEx and pay all return shipping costs. After we receive and inspect an approved return, any eligible refund will be issued to the original payment method within 7–10 days. Your bank may have its own posting time.
Original shipping and handling fees paid are nonrefundable, including on orders that qualified for promotional free shipping. If you paid no original shipping or handling fee, there is no such fee to refund; this policy does not impose a new shipping charge or deduct an undisclosed carrier cost.
Order changes and cancellations
You may request changes or cancellation only before production starts, subject to our confirmation. A request is not accepted until we confirm it. There is no guaranteed grace period, and we cannot guarantee that a hardware order can be stopped before dispatch. Once production has started, changes and cancellations are not available.
Fabric color, dye lots and made-to-order textiles
Screens may not accurately display fabric color or texture. We recommend ordering a fabric swatch before committing to drapery. Photographs show the fabric, not the size of the sample supplied.
Dye-lot variations of up to 10% are considered normal and are not grounds for cancellation, refund or exchange on that basis. When matching an earlier purchase, contact us before ordering to ask about current dye-lot samples. A sample does not guarantee that a future production lot will match it exactly.
Minor size, color or design irregularities of up to 5% in finished cut-and-sewn, made-to-order textiles are considered normal. This textile tolerance does not apply to hardware dimensions, load ratings or component compatibility and does not excuse supplying an incorrect product or ordered configuration.
Availability and urgent orders
Inventory information is not updated in real time, and availability is not guaranteed. If an item is unavailable, contact us about an estimated restock date or possible alternatives. Rush shipping may be available for urgent orders; contact us to confirm options. Rush shipping does not guarantee arrival by a particular date or shorten production unless separately confirmed.
Wrong or damaged items and your rights
Contact us promptly if you receive an incorrect or damaged item, and include your order number and details of the issue. Screen-color, dye-lot and manufacturing-tolerance statements do not automatically exclude a genuine wrong-item or damage claim. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.